FAQ

Frequently Asked Questions (FAQ)

Welcome to the Sera Mode FAQ page

We’re here to make your shopping experience as smooth as possible. Below you’ll find answers to our most common questions.

If you can’t find what you’re looking for, feel free to reach out — our team is always happy to help!

Question #1: How long will it take to receive my order?

Answer:
Here’s a quick overview of our estimated delivery times:

  • Processing time: 1–2 business days (Monday to Friday)

  • Transit time: 4–8 business days (Monday to Friday)

  • Estimated delivery time: 5–10 business days from the date of order

For more information, please see our Shipping Policy

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free shipping Australia-wide — no minimum order required.
Check out our Shipping Policy for more details.

Question #3: Where is Sera Mode based?

Answer:
Sera Mode is proudly based in Australia, offering a curated range of men’s and women’s fashion essentials.

We currently ship nationwide within Australia.

Question #4: What if I receive a faulty or damaged item?

Answer:
If your order arrives damaged or defective, don’t worry — we’ll replace it free of charge. Please contact us within 30 days of receiving your order, and our support team will guide you through the return process.
Learn more in our Refund & Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, we allow cancellations within 24 hours of placing your order.
If you wish to cancel, please contact us as soon as possible at info@sera-mode.com.

Question #6: What is your return policy?

Answer:
We offer a simple and stress-free 30-day return policy.
For full details on eligibility and return instructions, visit our Refund & Return Policy.

Question #7: When will I receive my refund after returning a product?

Answer:
Once we receive and inspect your returned item, we’ll process your refund right away.
Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.

Question #8: Do your products come with a warranty or guarantee?

Answer:
Yes, every Sera Mode order is backed by a 30-day return guarantee. If your item doesn’t meet expectations or arrives damaged, we’ll happily assist with a replacement or refund.

Question #9: How can I contact customer support?

Answer:
You can reach our support team through the Contact Us page or by emailing us at info@sera-mode.com.

We aim to reply within 1–2 business days.

Question #10: Do you ship internationally?

Answer:
At the moment, we ship only within Australia to ensure fast and reliable delivery.
Stay tuned — international shipping may be added in the future!

Question #11: Do you have a physical store I can visit?

Answer:
No, Sera Mode is an online-only store. This allows us to offer our customers better prices, faster delivery, and a wider range of styles.

Question #12: Can I place a bulk or group order?

Answer:
Yes, we accept bulk or wholesale enquiries for selected items.
Please contact our team at info@sera-mode.com for more information.

Question #13: How do I exchange a product for a different size or colour?

Answer:
Exchanges are quick and easy! Just contact us within 30 days of receiving your order, and we’ll help you arrange an exchange for your preferred size or colour.
You can find full details in our Refund & Return Policy.

Question #14: How can I track my order?

Answer:
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number.

You can track your parcel directly through the carrier’s website or via our order tracking page.

Contact Information

Store Name: Sera Mode
Address: 97-99 Bathurst St, Ground Flr Ste #2094, Sydney, NSW 2000
Email: info@sera-mode.com
Phone: +61 290995614

Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (AEST)

Our customer care team aims to respond to all emails within 1–2 business days.