Billing Terms and Conditions

Sera Mode Payment Policy

1. Accepted Payment Methods

At Sera Mode, we provide secure and convenient payment options to make your checkout experience quick and worry-free.
We currently accept the following methods of payment:

  • Credit & Debit Cards: Visa, Maestro, MasterCard, American Express

  • PayPal

  • Apple Pay, Google Pay & Shop Pay

  • Bank Transfer (for large or custom bulk orders — please contact our team for details)

All payments are processed in Australian Dollars (AUD).

2. Payment Processing

  • Payment must be completed in full at the time of purchase.

  • Orders are only processed and shipped after payment has been successfully received.

  • If a payment is declined or fails for any reason, the order will not be confirmed or dispatched.

3. Pricing & Currency

  • All prices displayed on sera-mode.com are listed in Australian Dollars (AUD).

  • Prices may change at any time without prior notice.

  • Applicable taxes, shipping fees, and discounts will be clearly shown during checkout.

4. Secure Payment Processing

We use SSL encryption and trusted payment gateways to keep all transactions secure and private.

Sera Mode does not store or have access to your credit card details.
All payments are handled through certified third-party processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our official Refund & Return Policy.

  • If you experience an issue with your order or payment, please contact our support team first before initiating a chargeback.

  • Unauthorized chargebacks will be investigated and may result in restrictions on future orders.

6. Fraud Prevention

To protect our customers, Sera Mode monitors all transactions for signs of fraud or unauthorized activity.

We reserve the right to hold, cancel, or verify any order that appears suspicious.

Additional ID verification may be requested for high-value purchases or unusual order activity.

7. Contact Us

Store Name: Sera Mode
Address: 97-99 Bathurst St, Ground Flr Ste #2094, Sydney, NSW 2000
Email: info@sera-mode.com
Phone: +61 290995614

Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (AEST)

Our customer care team aims to respond to all emails within 1–2 business days.